Jopsons Jewellers Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Jopsons Jewellers, Carlyles Court, Fisher Street, Carlisle, Cumbria, CA3 8RY

01228 525042

enquiries@jopsonsjewellers.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Date of birth
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)
  • Account information
  • Website user information (including user journeys and cookie tracking)
  • Photographs or video recordings
  • Records of meetings and decisions
  • Identification documents
  • Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Purchase history
  • Account information, including registration details
  • Information used for security purposes

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details
  • Addresses
  • Purchase or viewing history

We collect or use the following information to comply with legal requirements:

  • Name
  • Contact information
  • Identification documents
  • Financial transaction information
  • Any other personal information required to comply with legal obligations
  • Health and safety information

We collect or use the following personal information for dealing with queries, complaints or claims:

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Purchase or service history
  • Video recordings of public areas
  • Video recordings of private or staff only areas
  • Witness statements and contact details
  • Relevant information from previous investigations
  • Customer or client accounts and records
  • Financial transaction information
  • Information relating to health and safety
  • Correspondence

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To ensure the safety and security of all items left in our premises.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To ensure we can provide any warranties, valuations or insurance information.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful bases for collecting or using personal information for legal requirements are:

  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • To ensure we can resolve any queries, complaints or claims as efficiently as possible.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Where we get personal information from

  • Directly from you
  • CCTV footage or other recordings
  • Publicly available sources
  • Most of the information we process is provided directly by you either face to face or when you correspond with us by telephone, email, website, social media platforms or other trading platforms. Video CCTV is recorded in store for the safety of our customers, employees and our business.

How long we keep information

We will only retain your personal data for as long as required to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirement. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, whilst we retain transaction details only for so long as legally required, we may retain certain basic details on a longer term basis to ensure we can offer you a consistent level of customer service tailored to you. For example; to enable us to provide accurate valuations as requested by you for items purchased from us

We have put in place appropriate security measures to protect your personal data. We limit access to only employees and those data processors that would have a business need to know and they are subject to confidentiality.

Under certain circumstances you can ask us to delete your data, please contact us on the details provided on this policy.

Who we share information with

Data processors

Clarity and Success

This data processor does the following activities for us: They are our till system provider

March Guard

This data processor does the following activities for us: They provide us with insurance quotes at your request.

Others we share personal information with

  • Insurance companies
  • Organisations we need to share information with for safeguarding reasons
  • Financial or fraud investigation authorities
  • Relevant regulatory authorities
  • Warranty and guarantee providers
  • Organisations we’re legally obliged to share personal information with

The above list aims to cover as many situations as possible. Should you wish to know how we will use your information for your own specific circumstances please speak to us in store or contact us with the details provided on this document.

How to complain

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: enquiries@jopsonsjewellers.co.uk

Telephone: 01228 525042

Post: Jopsons Jewellers, Carlyles Court, Fisher street, Carlisle, Cumbria CA3 8RY

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint